Chatbots and IVRs are contact center staples, but most still provide automated service for basic, repeatable tasks. What about when a customer needs to…
disruption
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LinuxNetwork SecurityNewsOperating SystemPC & LaptopServerSoftware
A guide to hybrid cloud deployment for innovation without disruption
Contact center platform vendors are bringing more cloud offerings to market, but not every organization is ready to transform with a move completely off-premises:…
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LinuxNetwork SecurityNewsOperating SystemPC & LaptopServerSoftware
ChatGPT disruption: AI’s evolving vision renews need for trusted, governed data
Access to artificial intelligence (AI) and the drive for adoption by organizations is more prevalent now than it’s ever been, yet many companies are…
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LinuxNetwork SecurityNewsOperating SystemPC & LaptopServerSoftware
Esteemed UK academy proves innovation without disruption is possible
Kettering Buccleuch Academy (KBA) takes pride in offering a fantastic experience for everyone who contributes to school life, from students and parents to teaching…
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LinuxNetwork SecurityNewsOperating SystemPC & LaptopServerSoftware
In a Time of Environmental Disruption, DSM ‘Does Something Meaningful’
“Doing Something Meaningful.” The term is instilled in employees at Dutch health, nutrition, and bioscience company Royal DSM N.V. (DSM), a Heerlen-based organization committed to…
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LinuxNetwork SecurityNewsOperating SystemPC & LaptopServerSoftware
How CIOs Can Drive Positive Disruption Through Global Macro-Economic Challenges
CIOs have a significant opportunity to drive a transformation and innovation agenda in 2023. Despite the global economic outlook pointing to ongoing market disruption,…