T-Mobile’s First Interaction Resolution (FIR) metric is under fire from its own workforce. While it is meant to measure customer satisfaction by tracking whether…
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employees
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Stay Informed Get Industry News In Your Inbox… Sign Up Today The article was written by Katya Sabirova, the CEO and co-founder of InGame Job and…
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If you’re a T-Mobile customer who was not impacted by last year’s price increases, I may have some bad news for you today. If…
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T-Mobile is trying to prevent another security breach by taking various measures that involve both customers and employees. The carrier’s latest initiative has left…
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The difficulties faced by Verizon customers attempting to resolve issues aren’t limited to those calling from home; even store employees find themselves navigating the…
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Recently, a T-Mobile employee reached out to tell us about the disastrous implementation of a new store system for the promotion of the T…