TQM definition Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The…
Tag:
satisfaction
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The pandemic has been challenging enough for most small-to-midsize businesses (SMBs). But it’s spawned another epidemic that’s giving many human resource (HR) managers a…
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Apple maintained its customer satisfaction lead Overall customer satisfaction in the US with personal computers (tablets, laptops, and desktops) increased one percentage point to…