Could agentic AI accomplish that task? Could it work through complex, dynamic branch points, make autonomous decisions and act on them? That requires stringing logic together across thousands of decisions. I’ve spent more than 25 years working with machine learning and automation technology, and agentic AI is clearly a difficult problem to solve.
A potential game-changer for and against fraud
The more complicated a system is, the more vulnerable it is to attack. Agentic AI worries me on that front because fraudsters can use the technology to exploit weaknesses in security.
Document verification, for instance, might seem straightforward, but it involves multiple steps, including image capture and data collection, behind the scenes. That creates a large surface area for fraudsters to probe with agentic AI, and they can do it far faster with that technology.
