The areas with the most complaints include Evansville, Indiana; Paducah, Kentucky; Owensboro, Kentucky; Nashville, Tennessee; New York City, New York; Murray, Kentucky; Jasper, Indiana; Newburgh, Indiana; and Benton, Arkansas. As you can see, New York City is the oddball here in terms of location and the issue Verizon is happening in the Big Apple might be different than the problems being experienced in Kentucky, Indiana, and Arkansas.
DownDetector shows that some Verizon customers are having issues witht he wireless carrier
However, on DownDetector a Verizon customer reported that he spoke with a rep and he wrote, “Just spoke with someone from Verizon and they told me that a storm in Evansville has taken out a tower that feeds a large portion of signal to most of western Kentucky southern Indiana and parts of western Tennessee. They said the storm has also affected other carriers as well.”
Despite the obvious problems that Verizon is having, some are being told by Verizon phone reps that there are no outages even though some of these customers complaining do not have any cellular service on their phone and only have the SOS icon on their handset’s status bar.
In response to another customer who sent them a tweet stating that service is out in their area, Verizon wrote back, “Hello and thanks for your mention. We read that service is out, and we’re here to help find out why and how to get your service back up and running.”
This could be a long night for some Verizon customers. We will continue to monitor the situation and will update the story when warranted.
