“If organizations can win employees’ confidence, the benefits will extend beyond just AI projects. For example, high-trust employees have higher levels of inclusion, engagement, effort, and enterprise contribution,” Harris said.
Companies should also work on partnering with employees to create AI solutions, which will reduce fears about inaccuracy. Companies that show how AI works, provide input on where it could be helpful or harmful, and test solutions for accuracy can allay fears.
Organizations also need to formalize accountability through new governance structures that demonstrate they are taking AI threats seriously.
“For example, to boost employee trust in organizational accountability, some companies have deputized AI ethics representatives at the business unit level to oversee implementation of AI policies and practices within their departments,” Harris said.
Organizations should also establish an employee data bill of rights to serve as a foundation for their AI policies.
