While at T-Mobile, this rep says he’s “seen more fraud here than anywhere else I’ve been so far.”
T-Mobile reps are under pressure to hit certain sales targets according to current employees working for the carrier
The second family member went into another store for the same reason and “that rep false churned a voice AND data line which in turn is causing promo issues. I’m sure this customer wishes they never switched to Tmobile. Can we all just agree to stop doing this.”
Another T-Mobile rep explains what kind of pressure he is under. “My goals have increased about 30% year over year with an arbitrary spike of 150% last summer.” This sales pro warns T-Mobile customers, “You’ll see a LOT more dishonesty in the coming months from employees who are just trying to keep their jobs.”
T-Mobile reps reportedly make more commission when a customer adds a new line
A T-Mobile customer joined the thread to say “I went to pick up a phone and someone added a line to my account at the most expensive price.” Some T-Mobile reps have noted that they don’t make that much money when they sell you a phone. The big commissions are doled out to reps who get customers to add new lines or purchase insurance for the devices bought from T-Mobile.
This is probably an issue that permeates the entire industry. If you go back through your wireless invoices, make sure that you haven’t had lines added to your account that you didn’t ask for. If you see a large jump in your wireless bill, examine the monthly invoices closely. And if there is an issue or you see something that looks fishy or doesn’t pass the smell test, call the carrier’s corporate headquarters. Don’t be satisfied reporting this to the local store where you normally buy your phones because they would love to bury your complaint where it will never be found.
