After initiating its own rebranding, Verizon now turns to its prepaid Value brands, trying to separate them into clearer market segments and target each new logo to specific customers. With Total Wireless, which caters to the Hispanic audience, the value propositions include free phones with 5G connectivity, as well as the prepaid carrier’s rare 5-year plan price guarantee.
New Total Wireless lifestyle branding
This is not what potential subscribers “living in urban, walkable communities” associate with the Verizon branding, so the carrier ditched it altogether, but kept the red color in the new Total logo to keep some connection with the mothership.
We wanted to show the customer that Total Wireless was its own brand, store and phone service that is powered and fueled by Verizon, and make sure that there was complete clarity and focus on this brand for this customer segment. It’s interesting from a marketing perspective: We’re still using all these terms, but to our users and our customers, it’s just their normal day-to-day life. We want to make sure we show up in those ways that are familiar and entertaining to customers. We are trying to build Total for what the category should be today and in the future, and not look and feel like what the category was in the past.
Cheryl Gresham, CMO of Verizon Value, July ’24
The Total Wireless rebranding came as a customer survey showed that 67% of its subscribers thought it is offering Verizon plans or phone deals, and the same could be had in Verizon stores. Total then ran its first Superbowl ad in Spanish on Univision and is now gunning to reach its target audience without any Verizon branding help.
