Several U.K. consumers ordered an iPhone 15 Pro Max from Apple and received a different handset instead
A similar situation happened to several U.K. consumers including one using the name “RobWhistler” who wrote, “I ordered an iPhone 15 Pro Max in Blue Titanium and received a fake iPhone 14 Pro Max – realised after opening the box and seeing a lightning port at the bottom instead of a USB-C! Reported to Apple, reported to the Police, reported to Barclays. Nobody cares and I’ve been told that after two Apple investigations and one by Barclays that no further action will be taken, no refund, no replacement.”
Delivery companies might have been involved
One U.K. consumer who received an iPhone SE instead of the iPhone 15 Pro Max he ordered noticed that the iPhone SE had a sticker for a carrier called Tesco Mobile. As it turned out, Tesco had recently stopped using a delivery service called DPD for phone deliveries because many customers complained about not receiving the phones that they ordered. One person who complained about his order getting screwed up found out that the specific delivery driver who was involved in the case of his missing iPhone had recently been let go by the company.
“Chris-J-88” does have a suggestion for those who do get shipped the phone that they paid for from Apple. He says “When the replacement arrived, I asked the courier to record me opening it in front of them to avoid a repeat, ensuring to capture the serial on the device box too.”
If you live in the U.K. and you’re looking to purchase an iPhone 15 Pro Max, you might want to visit the closest Apple Store and buy your new phone in person.
