The Surface Duo seemed to be brimming with potential when it was first released in September 2020. Still, the dual-screen handset wasn’t exactly ready for prime time so Microsoft did some work on the device and released the Surface Duo 2 about a year later. Sure, the new model came with slightly larger 5.8-inch displays (compared to 5.6 inches on the original model), and the battery capacity was hiked 24% to 4449mAh.
Following the May security update, Surface Duo users (both versions) are suffering from random reboots
The whole thing seems strange considering that the update that set off this bug only delivered the May security patch. The size of the update was just 68MB for the original Surface Duo and 128MB for the Surface Duo 2. So it isn’t clear why the May update has caused this bug. If you haven’t installed the update yet, you might want to hold off until Microsoft releases a new version of the update.
The random rebooting has been seen on both the Surface Duo and Surface Duo 2. One Surface Duo user points out on Reddit that when the notification appears on the phone saying that the phone can’t boot up properly, it always suggests a factory reset even though the device will restart without having to perform that unpleasant action.
