“Rakuten Viber was the first messaging app to offer business messaging nine years ago, revolutionizing the way businesses communicate with their customers. Since then, we have developed a robust business messaging ecosystem and are now taking a significant step forward by introducing in-app Business Calls, a distinctive offering in the market,” says Cristina Constandache, Chief Revenue Officer at Rakuten Viber
Additionally, users can initiate a call directly from a chat with a business. At the same time, brands will be able to include a Viber call link on their websites to make it easier for customers to get in touch with them.
More importantly, all business calls will be free for customers, regardless of where they’re calling from. It’s also important to add that businesses can either designate a specific number for Viber or continue to use their regular call center number.
According to Viber, the new Business Calls service is now available globally. If you’re a business, you’re advised to contact the Viber team to learn how to get started.
