Some YouTube TV subscribers are experiencing confusion when they try to access their DVR’d shows, as they are being prompted to subscribe to Max (Formerly, HBO Max) in order to watch the recordings. This issue has been causing frustration among users, although all signs point to this being a glitch.
YouTube TV and Max, formerly known as HBO Max, have been seamlessly integrated for a while now. With this integration, customers gain access to extra content on YouTube TV, while ensuring that standard channels and recordings remain easily accessible without additional requirements.
For now, customers who come across this error are recommended to power cycle their Smart TVs or streaming sticks and checking for any available device updates. Also recommended is to look for the particular movie or tv show episode under the “Extras” section of their DVR, and if all that fails, to get in touch directly with YouTube TV Live Support for more in-depth troubleshooting. The Community Manager on Reddit is also requesting that screenshots of the their “Stats for Nerds” be submitted along with their posts.
