A rep tried to shove $210 worth of accessories down the customer’s throat
A customer should be able to buy a phone, like this iPhone 16 Plus, from T-Mobile without buying accessories. | Image credit-PhoneArena
After making the purchase, the customer went home and after doing some research he realized that he didn’t have to buy the accessories that he bought. So he went back to the T-Mobile store and returned the accessories. As you might imagine, he received quite a frosty reception from the staff. Or, as the subscriber put it himself, “Returned accessories today and got a HUGE attitude from the employee who sold it all to me.” He also was told that the manager had to approve the return, which he did.
Even after discovering that he didn’t need to purchase the accessories that T-Mobile shoved down his throat, the customer still wasn’t sure as he asked “Are there certain phones that can only be purchased in a bundle with accessories, or were they just trying to make a sale?” Others on the same social media platform let him know that “They were most definitely JUST trying to make a sale. They have the phone and COULD sell it, they just choose not to.”
If you don’t need the phone right away, order from this platform instead of going to a carrier’s store
While the T-Mobile customer who needed the new phone for the next day didn’t say whether the store he visited was a third-party authorized location or a T-Mobile corporate store, you should know that you do not need to buy accessories when purchasing a new phone from either type of T-Mobile retail store no matter how hard you are being pushed by the rep. If the store won’t sell it to you without demanding that you add accessories to your invoice, go to T-Mobile‘s website and order the phone online.
