Apple and 5G rule, Motorola and 4G drool
In other words, the hierarchy could change at any moment and Apple’s supremacy in this particular field is by no means indisputable, a fact further highlighted by the current tied scores of the two top dogs in the 5G phone category.
Google sits narrowly behind Apple and Samsung on both the general phone and 5G podiums, while Motorola is a pretty distant fourth placer with declining satisfaction scores.
Leaving brands aside, it’s interesting (and completely unsurprising) to note that people are a lot more pleased with what they’re getting from their 5G-capable handsets than non-5G phones, which strongly suggests US 5G networks are maturing and making an increasingly noticeable real-world difference for more and more users.
AT&T is the overall AND the network quality champion
In addition to overall customer satisfaction, this new study also measures call quality and call reliability perception (in one score) and network coverage and data speed through users’ eyes (in another), with AT&T remarkably topping both charts alongside Verizon at 80 points each and ahead of T-Mobile’s 78 tally.
Consumer Cellular’s unrivaled 82 ACSI score is followed by Mint Mobile’s 79, Straight Talk’s 77, and Google Fi’s 76 in the value MVNO category, while Cricket Wireless and Metro by T-Mobile lead the “full-service” MVNO ranks with 76 points apiece.
The final interesting part of this latest ACSI report focuses on how satisfied wireless customers currently are with their operators based on their monthly spending, and somewhat surprisingly, the $26 to $50 plan category produces higher scores than the $251 to $500 a month bracket, while $500+ spenders are the most satisfied overall.
