At Dreamforce, Certinia announced that it has joined the Salesforce Agentforce Partner Network. Agentforce, Salesforce’s newly released suite of low-code tools for the creation of autonomous artificial intelligence (AI) agents, “promises to transform how businesses operate by deploying autonomous AI agents alongside employees, moving beyond traditional copilots and chatbots to deliver true autonomous reasoning and decision-making capabilities,” Certinia said in its announcement.
It is currently developing a Certinia Customer Success Agent using the technology. It will be an AI-powered assistant designed to empower CS managers to automate complex processes and make more strategic, data-driven decisions.
“We anticipate this personalized AI assistant will transform key customer success use cases like onboarding, success planning, and playbook automation, all while unifying customer data throughout the lifecycle,” Certinia said in its announcement. “By leveraging Salesforce Data Cloud and Slack integration, Certinia is also imagining new ways to enhance customer experiences with personalized interactions that span across the Salesforce platform.
