Leaked T-Mobile internal memo revealed its migration plan earlier this month
The executive said that the migration was part of a training program and wasn’t meant to be a “broad, national thing.” He also said that based on feedback, this “particular test sell isn’t something that our customers are going to love.”
Mike Katz, president of marketing at the carrier, said that T-Mobile will continue to run more tests. “I would expect to see more of those kinds of tests from us because it’s been a consistent practice throughout the entire ‘un-carrier’ journey so that we get it right for the experience for our customers.