“We look at what people are talking about, what’s there, and then we reflect on that and how we can improve,” he says. “So…
Customer
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LinuxNetwork SecurityNewsOperating SystemPC & LaptopServerSoftware
The $400 billion opportunity for AI in customer service
Not all AI-powered customer service chatbots are created equal—or created well. Take AVA, the AI-infused customer support bot that AirAsia introduced in 2019. AVA…
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LinuxNetwork SecurityNewsOperating SystemPC & LaptopServerSoftware
The retail edge: Where data powers game-changing customer experiences
The future of retail is omnichannel The last three or four years have changed retail forever. The growth rate for online purchases spiked to…
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Over two-thirds of businesses leaders say their company needs to improve security and compliance measures with a quarter rating their organization’s security and compliance…
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MobileNews
T-Mobile CEO Sievert cancels customer migration; wasn’t supposed to be a “broad, national thing”
This has been a strange year for T-Mobile. As its third quarter report attests, business remains very strong. But the company has also done…
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LinuxNetwork SecurityNewsOperating SystemPC & LaptopServerSoftware
Building elite teams to map out the business and customer journey
On navigating success: As a leader, it’s important to deliver success despite the odds. I think it’s very important for a leader to be…